Refund policy

Refund Policy

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item should be unused, in its original condition, and in its original packaging. Proof of purchase may be required.

To start a return, simply contact us at crazio.business@gmail.com and our team will assist you with the process.

If your return is approved, we will provide return instructions and the return address.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible and we will work with you to resolve the issue.

Exchanges

If you would like a different item, please contact us and we will do our best to assist you.

Shipping Availability

Currently, we only ship within Australia.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If you have any questions regarding returns or refunds, please contact us at crazio.business@gmail.com.