Privacy policy

Privacy Policy

Last updated: June 2026

CRAZIO operates this store and website, including all related information, content, features, tools, products, and services to provide customers with a secure and enjoyable shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, subscribe to our communications, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information

  • Account information

  • Order and transaction history

  • Customer support communications

  • Device and browser information

  • Website usage information

How We Collect Information

We may collect information:

  • Directly from you when you place an order, contact us, or create an account

  • Automatically through cookies and similar technologies

  • Through Shopify and trusted service providers

  • Through marketing and analytics partners where permitted by law

How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Process payments securely

  • Arrange shipping and delivery

  • Provide customer support

  • Manage returns and refunds

  • Improve our products and services

  • Personalise your shopping experience

  • Prevent fraud and maintain security

  • Communicate important updates regarding your orders

  • Send promotional communications where you have consented or where permitted by law

Sharing of Information

We may share your information with trusted third parties including:

  • Shopify

  • Payment processors

  • Shipping and fulfilment providers

  • Customer support providers

  • Analytics and marketing service providers

  • Government authorities where required by law

We do not sell your personal information.

Shopify

Our store is hosted by Shopify. Shopify may collect, store, and process personal information in accordance with its own Privacy Policy.

For more information, please visit:

https://privacy.shopify.com/en

Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse traffic, remember customer preferences, and provide a better shopping experience.

You may manage cookie settings through your browser.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on applicable laws, you may have rights relating to your personal information, including:

  • Accessing your information

  • Correcting inaccurate information

  • Requesting deletion of your information

  • Requesting a copy of your information

  • Managing marketing preferences

To exercise your rights, please contact us using the details below.

Children's Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

International Transfers

Your information may be processed or stored outside Australia where required to provide our services. Appropriate safeguards will be used where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs. Any updates will be published on this page.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: crazio.business@gmail.com

Our team will be happy to assist you with any privacy-related requests or questions.